Shipping
All orders are shipped within 3 business days of receiving the order.
We ship to anywhere in the world, except the United States, using Australia Post. Unless express shipping is necessary, we ship by surface mail.
If you require your order by a specific date, please highlight this to us when you place your order so that we can get you an accurate shipping fee for getting the order to you by that date.
We suggest shipping to an air conditioned destination so that heat-sensitive products are not adversely affected by air temperatures. O Canada does not accept responsibility for the quality of products on arrival.
While our shipping costs are normally accurate, we do reserve the right to advise of extra shipping costs that occur based on orders that require multiple shipments, excessive weight or volume charges.
Delivery Times
Please allow up to 5 business days for standard delivery within Australia, after the order is shipped. When the order has been shipped, we will notify you via e-mail and, whenever possible, provide you with a tracking number. If you are in the Brisbane area and would like to collect your order in person, to avoid paying shipping charges, please let us know and we will arrange for you to pick up your goods.
International orders should arrive between 5 -7 weeks after the order has been shipped, but we cannot guarantee this.
Please note that we cannot be responsible for delays in shipping caused by situations out of our control such as Customs delays and other government inspections.
Best Before Dates
O Canada does not carry many snack products because of their short lifespan. Due to the variations in the length of shipping times, we cannot guarantee arrival before the Best Before date unless shipped by express shipping. Once you have received your order confirmation, please advise us if you would like express shipping.
Undeliverable Orders
If an order is returned to us because the recipient’s address was incorrect, we will resend the package, once we receive the correct address, and recharge the shipping fee. If the error was ours, we will reship at no additional cost.
Damaged Orders
We package your order with the utmost care and regret that we cannot be held responsible for products getting damaged during shipping.
All products shipped in glass containers are wrapped in bubble wrap and packed securely. For larger orders, we may opt to ship glass items separately and an additional shipping charge may apply (of which we will notify you). Australia Post does not insure or guarantee shipments of glass or ceramics so we will not replace items that are broken in shipment.
International Orders
The amount billed for shipping on your invoice is for standard surface shipping within Australia. Additional costs for shipping to countries other than Australia will be billed prior to shipping.
All International orders are shipped by Australia Post..
Cancellation
Your order may be cancelled at any time prior to shipping and you will receive a full refund. If, however, the item was packed and awaiting shipment, we will charge a restocking fee of 25% of the value of the shipment.
Custom Regulations
All packages are subject to random checks by Customs officials of all countries. While this may cause a delay in the arrival of the shipment, we cannot be held responsible for any delays as a result of this.
Since import regulations vary for each country, please consult your Customs office before placing your order. Your order must conform to the regulations of the destination country.
